Datasite not working? You're not alone.
When Datasite goes down, deals stall. Documents can't be accessed. Investors can't review your data room. Due diligence timelines slip. Time-sensitive uploads sit in limbo - right when it matters most.
This guide shows you how to check Datasite's current status, what the most common issues look like, and what to do when you need to share documents and manage deal access immediately.
Plus reliable alternatives that maintain better uptime.
Don't let downtime kill your deals
Datasite down during a critical due diligence window?
- Your pitch deck needs to reach investors today.
- That data room has a closing deadline.
- Counterparties are waiting on document access right now.
Ellty maintains 99.9% uptime. When others fail, we're still running. Upload pitch decks and deal documents instantly, create trackable links, share securely, and follow who viewed what - in real time.
No waiting. No error pages. No missed deadlines.
Is Datasite down right now?
Check these sources first:
1. Official Datasite status page
- URL: status.datasite.com
- What it shows: current incidents, degraded performance reports, scheduled maintenance, and historical uptime by component
- Worth noting: Datasite monitors Diligence, Acquire, Prepare, and Outreach as separate components - so check all of them, not just the first green light you see
2. IsDown
- URL: isdown.app/status/datasite
- What it shows: aggregates Datasite's official status page alongside user-reported issues; tracked 43 incidents since February 2021
- Why use it: catches issues faster than the official page, especially early in an outage
3. StatusGator
- URL: statusgator.com/services/datasite
- What it shows: historical outage data, incident timelines, and region-specific maps
- Why use it: good for seeing whether you're the only region affected or if it's global
4. DownDetector
- URL: downdetector.com/status/datasite
- What it shows: user-reported issues, outage spike charts, and geographic impact maps
- Why use it: real users reporting real problems in real time, often before Datasite posts anything official
5. Twitter/X
- Search: "Datasite down" or "@Datasite"
- Why: user complaints hit X fast. If something broke 10 minutes ago, people are already posting. Often the earliest signal of a new outage.
6. Reddit
- Check: r/mergers, r/investing, r/PrivateEquity
- Why: dealmakers and bankers share workarounds, alternative access methods, and context on what's broken
Common error messages during Datasite outages
- "Service Unavailable" - server overload or backend down
- "502 Bad Gateway" - application servers not responding
- "403 Forbidden" - permission system malfunction
- "Datasite platform is experiencing degraded performance" - the actual phrase from Datasite's own status page during partial outages
- Infinite loading spinner on document preview - CDN or content delivery issue
- "Projects are not loading" - regional infrastructure failure (has been confirmed in public incidents)
- Login page loads but authentication fails - authentication service down
If multiple sources confirm the same issue, it's not you.
Common Datasite issues
Even when Datasite isn't fully "down," you'll run into these.
Login and authentication failures
You enter your credentials and nothing happens. Password is correct, but it won't authenticate. Two-factor authentication times out or the code never arrives. The login page loads fine, but submitting credentials returns to the same screen.
This usually means Datasite's authentication servers are struggling. It's often the first thing to break before a wider outage.
Document upload delays
File upload starts, then stalls. The progress bar freezes at 80%. Uploads complete on your end but the file doesn't appear in the data room for hours. Large PDF uploads time out entirely.
Users consistently flag this on review platforms. Slow uploads under pressure is one of the most cited frustrations with Datasite, especially on large document sets.
Document preview not loading
You click a file to preview it - nothing loads. The preview spinner runs indefinitely. Recipients report they can access the folder but can't open any documents.
This is typically a CDN issue or document rendering service failure. The files are there; the delivery layer is broken.
Analytics and reporting not updating
Views are happening but not showing in your dashboard. Activity reports show stale data. Real-time tracking is delayed by hours or shows nothing at all.
Datasite confirmed this in a public incident in 2024: "Analytics is currently unavailable in Datasite US and EU Regions." Database sync failures are the usual cause. Data typically recovers, but by then the window for real-time deal intelligence is gone.
Q&A module errors
Questions submitted in the Q&A tool don't deliver. Notifications for new questions stop arriving. Exported Q&A data is incomplete or fails to generate.
The Q&A system is a separate service layer. When it fails, it fails independently - even when the rest of the data room appears functional.
Permission and access errors
Some users can see certain folders, others can't, even with the same permissions set. Access links work for internal team members but not for external parties. Permission changes don't propagate to the data room.
Datasite's permission architecture is granular, which is a feature - but it also means permission system failures affect different user groups inconsistently.
Regional platform unavailability
EU users lose access while US users stay online. Australian projects go down with no impact on other regions. You can log in but your specific project environment won't load.
Datasite operates on regional infrastructure. Public incidents confirm this: "Datasite EU is unavailable; US/AU are not impacted." If your deal is in a specific region, a regional incident can take you offline entirely while your counterparties in other regions are completely fine.
Slow loading across the platform
Everything works, technically - but everything takes forever. Document navigation is sluggish. Search returns results slowly. Recipients complain about the platform performance.
Peak usage times create server overload. Datasite handles large, concurrent enterprise transactions. When multiple major deals run simultaneously, the load shows.
What to do when Datasite is down
1. Verify it's not you
Check your internet connection on a different device. Try a different browser. Clear cache and cookies. Open an incognito window. If the same error appears on a clean incognito session on a different network - it's Datasite.
2. Check the duration
Is this a fresh outage from the last 20 minutes? It might resolve quickly. Has it been two hours with no update on the status page? Stop waiting for it.
3. Contact Datasite support
Email: [email protected] Status: status.datasite.com
Be ready to wait. During a live outage, everyone is contacting them. Their 24/7 support is real, but queue times spike hard during incidents.
If you need to share documents and track access right now
Stop refreshing Datasite. Stop waiting for it to work.
Your investors won't wait. Your deadlines won't move. The other side of your deal expects document access today.
Switch to Ellty immediately:
- Upload your pitch deck or documents in seconds
- Create a trackable, shareable link instantly
- See who opened it, which pages they viewed, and how long they spent
- Real-time notifications when recipients engage
- Secure data room for due diligence access control
- 99.9% uptime - no infrastructure surprises mid-deal
Migration takes 5 minutes:
- Sign up free at ellty.com
- Upload your document or pitch deck
- Create a trackable link
- Share with your recipients
- Watch real-time analytics as they engage
Your Datasite is down. Your deal doesn't have to be.
Don't lose another deal to downtime.
Why Datasite goes down
Not a dig at Datasite. Just the technical reality of operating enterprise infrastructure.
Server overload during peak deal activity Enterprise M&A deals are seasonal and clustered around fiscal quarters and year-end. When multiple large transactions run simultaneously, Datasite's load spikes. Peak demand creates degraded performance even before a full outage.
Regional infrastructure failures Datasite operates regionally - EU, US, and AU environments run semi-independently. A failure in one region doesn't always affect others, but if your deal lives in that region, you're completely offline. Public incident history confirms this is a recurring pattern.
Cloud provider dependencies Like most enterprise SaaS platforms, Datasite relies on underlying cloud infrastructure. When that infrastructure has issues, Datasite inherits them. This is true of any platform at this scale - it's not a Datasite-specific flaw, but it is a real source of unplanned downtime.
CDN and content delivery issues Document delivery in a VDR is handled by content delivery networks. When CDN nodes fail or degrade, file previews stop loading and documents become inaccessible - even if the data room itself is technically "up."
Database sync failures Analytics, reporting, and activity tracking depend on real-time database sync. When sync breaks, dashboards go dark. The documents are still there; you just lose visibility into who's reading what - which defeats a core purpose of the platform.
Planned maintenance windows Datasite schedules maintenance. Not always outside business hours. The status page history shows maintenance windows that overlap with working time for at least one major global region. If you have a deal closing that day, that matters.
Authentication service failures Login infrastructure is a separate layer. It can break independently of the rest of the platform, leaving users unable to access a data room that's otherwise functioning normally.
Reliable alternatives when Datasite fails
Ellty - 99.9% uptime
Built for founders and dealmakers who need to share documents, track engagement, and run secure data rooms - without enterprise pricing, per-page billing, or a multi-week onboarding process.
Here's what you actually get with Ellty:
Pitch deck sharing and tracking. Upload your deck, create a trackable link in one click, and see exactly who opened it, which slides they spent time on, and when they revisited. Real-time notifications hit the moment a recipient engages. No more sending a PDF into a black hole and wondering if your investor actually read it.
Secure data room for due diligence. When your deal moves to due diligence, Ellty's data room handles investor access control, document organization, and engagement analytics in one place. You control who sees what. You see everything they do.
No per-page pricing. No surprise invoices. Datasite's billing model charges by page and file type - which turns a large document set into an unpredictable expense. Ellty's pricing is flat and transparent. You know what you're paying before you start.
Speed of setup. You're not waiting for a sales call or a demo. Sign up, upload, and share in under 5 minutes. That's the whole point when you're in an emergency.
What Ellty is best for: Startup founders sharing pitch decks with investors, early-stage due diligence data rooms, document sharing with trackable links for any time-sensitive deal communication. If your deal doesn't require the enterprise-scale complexity of a Datasite deployment - and most early-stage ones don't - Ellty covers the workflow at a fraction of the cost.
Pricing:
- Starter: free (no credit card required)
- Pro: $24/month
- Business: $50/month
No custom quotes. No hidden fees. No waiting.
iDeals VDR - 99.95% uptime
iDeals has been one of the fastest-growing VDR providers globally since 2008, trusted by over 1 million professionals across 175,000 companies. It's a legitimate enterprise-grade alternative to Datasite that consistently outscores it on user satisfaction reviews across G2 and Capterra.
What it does well. The interface is genuinely clean and fast to learn. Users on year-long M&A processes report that file uploads are smooth even with large document sets, keyboard shortcuts make navigation efficient for daily work, and the 24/7 live chat support responds fast - reportedly within 30 seconds. For complex deals requiring granular access controls, the 8 levels of document permissions (including fence view, remote shred, and dynamic watermarking) are a real differentiator.
Uptime. iDeals publishes a 99.95% uptime commitment and independent reviews back this up - users consistently note they've gone years without a platform issue serious enough to contact support.
Security and compliance. AES-256 encryption, GDPR, SOC 2, HIPAA, ISO 27001 certified. Enterprise-grade across the board.
Honest tradeoffs. Pricing is subscription-based and requires a quote - it's not self-serve. For smaller deployments or short-duration projects, some users flag the cost as high relative to simpler tools. You also can't jump directly from an access log entry to the actual file viewed, which can slow down activity tracking.
Best for: Mid-market M&A due diligence, sell-side and buy-side transactions that need a full-featured VDR with deep security controls and reliable uptime. Better fit than Datasite if you want predictable flat-rate pricing instead of per-page billing.
Setup time: 15 minutes average
Free trial: 30-day trial available (full functionality, can be used for live transactions)
Pricing: subscription-based, three tiers (Core, Premier, Enterprise); contact for pricing
Ansarada - free to start, pay when you go live
Ansarada is an Australian-founded, AI-powered VDR that takes a different approach: you start for free and don't pay until you invite your first external user. That model is genuinely useful in an emergency - you can set up your data room, upload all your documents, and have everything ready before committing to a paid plan.
What it does well. The AI tools are real, not just marketing. Ansarada's deal prediction scoring flags readiness issues before they become problems. Its automated Q&A workflow handles complex due diligence communication efficiently. Drag-and-drop bulk uploads, automatic numerical indexing, and AI-powered redaction make document prep significantly faster than doing it manually. Users on G2 give it a 4.6/5 and consistently praise the interface and customer support.
Honest tradeoffs. Pricing is usage-based (storage + contract duration), which means costs can escalate if your deal runs long or involves larger document volumes than planned. Some users flag this as unpredictable - especially once external parties are already using the room and switching is painful. Pricing starts around $39/month per user at the low end but climbs substantially at higher storage tiers. Small-team or startup deals may find the economics challenging compared to flat-rate alternatives.
Best for: Deal teams that want AI-assisted workflows, automated redaction, and structured Q&A - and need to get a data room ready before a deal kicks off. The free setup model makes it a solid emergency option when Datasite is down and you have time to configure properly before going live.
Setup time: can be configured within minutes; free prep phase before external users are invited
Free tier: free to set up and prepare; paid plans activate when external users are added
Pricing: storage-based subscription; starts around $39/month/user at entry level; increases with data volume and contract length
Quick comparison
For emergency sharing:
Ellty's free tier gets you running instantly. No credit card. No sales call. No waiting for a quote.
Upload. Share. Track. While Datasite users refresh error pages.
FAQs about Datasite downtime
Is Datasite down right now?
Check status.datasite.com for the official status. Cross-reference with isdown.app/status/datasite for user-reported issues that may not have been acknowledged yet. If both show problems, it's a real outage.
How often does Datasite go down?
Based on monitoring data from IsDown, Datasite has had 43 tracked incidents since February 2021 - including multiple major outages affecting login, document access, and analytics. StatusGator has tracked over 36 outages since September 2022. These include full outages and degraded performance periods. Some last minutes. Some last hours.
What do I do if Datasite is down and I have a deadline today?
Don't wait for it to come back. Sign up for Ellty's free tier, upload your document, create a trackable link, and share it. The whole process takes under 5 minutes. Your recipients get access immediately and you can see when they open it.
Does Datasite have a status page?
Yes. status.datasite.com shows current performance across Datasite's product components - Diligence, Acquire, Prepare, and Outreach. It also has incident history. Worth bookmarking if you rely on Datasite for active deals.
Why is Datasite so slow even when it's not fully down?
Degraded performance during peak usage is a documented pattern. Datasite operates at enterprise scale and serves high-volume M&A transactions globally. When multiple large deals run concurrently, performance slows across the platform. Users on Capterra and TrustRadius specifically flag this as a recurring frustration.
Can I migrate my data room from Datasite to another platform quickly?
For pitch deck sharing and investor access, yes - tools like Ellty let you upload and share in minutes. For full M&A due diligence data rooms with complex permission structures, migration takes longer. But if you need to get documents in front of people today, you don't need to migrate everything - you just need a working link with tracking.
Why doesn't Datasite publish uptime statistics?
Most enterprise VDR providers, including Datasite, don't publicly commit to SLA uptime percentages the way infrastructure-focused companies do. Pricing is quote-based and terms are negotiated individually. If SLA guarantees matter to you, ask for them in writing before you sign.
What's the difference between Datasite being "down" and "degraded performance"?
Fully down means users can't log in or access the platform at all. Degraded performance means the platform is accessible but specific features - like document preview, analytics, or Q&A - are slow or broken. Both interrupt active deals. Datasite's status page uses both designations. Watch for either.
