Firmroom pricing isn't published clearly on their website. If you're evaluating virtual data rooms for fundraising or M&A, you need to know what you'll actually pay.
This guide covers Firmroom's current pricing structure, real costs for different deal sizes, and how it compares to alternatives. You'll see actual numbers, understand hidden costs, and calculate what you'd pay based on your specific needs.
Overview of Firmroom
Firmroom is a virtual data room platform built for M&A transactions, fundraising, and due diligence. It's designed to give dealmakers secure document sharing with investor tracking and analytics.
What they do: Firmroom provides secure data rooms where you can upload confidential documents, control access with granular permissions, and track who views what. The platform focuses on simplicity compared to traditional VDRs that can be complex to set up.
Key features:
- Secure document storage and sharing with bank-level encryption
- Granular permission controls for different user groups
- Real-time analytics showing who accessed which documents
- Q&A management for due diligence questions
- Watermarking and document protection features
- Drag-and-drop interface for easy setup
Market position: Firmroom launched in 2014 as a modern alternative to legacy VDR providers like Intralinks and Merrill. They position themselves as more affordable and easier to use than traditional enterprise VDRs, targeting startups and mid-market companies rather than large investment banks.
Current Firmroom pricing (2026)
Firmroom doesn't publish pricing on their website. You need to contact sales for a quote. Based on publicly available information and user reports, here's what we know about their pricing structure.
Billing structure: Firmroom typically charges per data room (per deal) rather than per user. Pricing varies significantly based on deal size, duration, number of users, and storage needs. Most contracts are monthly with minimum commitments.
Currency note: Firmroom charges in USD. International customers pay at current exchange rates.
Standard data room - Starting around $500-800/month
Who it's for: Small deals, seed fundraising, or basic due diligence with limited users and documents.
What's included:
- Single data room setup
- Typically 5-10 GB storage
- Around 10-20 users included
- Basic permission controls
- Document watermarking
- Basic analytics and activity tracking
- Email support during business hours
- Usually 1-3 month minimum commitment
Key limitations:
- Additional users cost extra (typically $50-100 per user)
- Storage overages charged at premium rates
- Limited customization options
- No dedicated support
- Basic reporting only
Best for: Seed rounds under $2M, small M&A deals, or companies testing VDR software for the first time.
Professional data room - Estimated $1,500-3,000/month
Who it's for: Series A/B fundraising, mid-market M&A, or deals requiring more users and storage.
What's included:
- Enhanced storage (typically 20-50 GB)
- More included users (usually 20-50)
- Advanced permission settings and groups
- Custom watermarking
- Detailed analytics and reporting
- Q&A management tools
- Priority email support
- Customizable branding options
Key limitations:
- Still charges per additional user beyond plan limit
- Storage caps apply
- No dedicated account manager
- Limited integration options
Best for: Series A/B rounds ($3M-15M), middle-market M&A deals, or companies running multiple due diligence processes.
Enterprise data room - Custom pricing (typically $5,000+/month)
Who it's for: Large transactions, institutional investors, or companies needing advanced features and compliance.
What's included:
- Unlimited or very high storage limits
- Large user allowances or unlimited users
- Advanced security features and compliance tools
- SSO integration
- API access for integrations
- Dedicated account manager
- Phone and priority support
- Custom training and onboarding
- Advanced reporting and audit trails
- White-label options
Best for: Series C+ rounds, large M&A transactions ($50M+), PE firms, or organizations with strict compliance requirements.
Enterprise pricing:
Custom pricing based on:
- Transaction size and complexity
- Number of concurrent data rooms needed
- Total users and external parties
- Storage and bandwidth requirements
- Security and compliance needs (SOC 2, GDPR, etc.)
- Integration requirements
- Support level and SLAs
Contact sales for quote. Based on user reports, enterprise deals typically start at $5,000-10,000/month for large transactions with 50+ users and multiple data rooms.
Costs not shown in base pricing
Setup and onboarding fees: Some contracts include setup fees ranging from $500-2,000 depending on complexity and data migration needs.
Per-user overages: Additional users beyond plan limits typically cost $50-100 per user per month. This adds up quickly for deals with many investors or acquirers.
Storage overages: Going beyond included storage can cost $100-500 per additional 10 GB, depending on your plan.
Document processing: Some features like OCR or advanced indexing may carry additional charges.
Extended access: Keeping data rooms active beyond the initial contract period typically continues at monthly rates, even if the deal closes.
Premium support: Phone support or dedicated account management may require higher-tier plans or additional fees.
Training sessions: Custom training for large teams may be included in enterprise plans but charged separately for smaller plans.
Real costs for teams
Per-deal pricing seems simple until you account for users, storage, and deal duration. Here's what Firmroom actually costs for common scenarios.
Scenario 1: Seed fundraising ($1M-2M round)
Deal characteristics: 3-month fundraise, 15 investors in data room, 2 GB of documents
Recommended plan: Standard data room
Monthly cost: $600-800
Total cost for fundraise: $1,800-2,400 (3 months)
What this includes:
- Data room setup and configuration
- Sufficient storage for pitch deck, financials, and legal docs
- Enough user seats for typical investor pool
- Basic tracking to see investor engagement
- Email support for setup help
Limitations to watch:
- Adding more investors costs extra ($50-100 per additional user)
- If fundraise extends beyond 3 months, you pay monthly rates
- Limited customization options
- Basic analytics only
Scenario 2: Series A fundraising ($5M-10M round)
Deal characteristics: 4-month process, 25-30 investors, 10 GB documents, need detailed analytics
Recommended plan: Professional data room
Monthly cost: $2,000-2,500
Total cost for fundraise: $8,000-10,000 (4 months)
What this includes:
- Professional-grade data room with custom branding
- Enough storage for comprehensive due diligence materials
- User capacity for larger investor pool
- Detailed analytics showing which investors engaged most
- Q&A management for investor questions
- Priority support
Limitations to watch:
- User overages if you exceed 30 investors
- Storage limits if you have extensive technical documentation
- May need to pay extra for advanced features
- Costs continue if deal timeline extends
Scenario 3: Growth stage fundraising (Series B/C, $20M+)
Deal characteristics: 5-6 month process, 40+ investors including institutional, 25 GB documents
Recommended plan: Professional to Enterprise
Monthly cost: $3,500-6,000
Total fundraise cost: $17,500-36,000 (5-6 months)
What this includes:
- Large user capacity for institutional investors and their teams
- Substantial storage for extensive documentation
- Advanced analytics and reporting
- Custom branding and white-labeling
- Dedicated support
- Integration capabilities
- Advanced security features
Limitations to watch:
- Enterprise features may require custom contract
- Multiple concurrent processes need separate data rooms
- International investors may have specific compliance needs
- Extended timelines significantly increase costs
Scenario 4: M&A transaction (mid-market, $50M-100M)
Deal characteristics: 6-month process, 50+ users (buyers, advisors, lawyers), 50 GB documents
Recommended plan: Enterprise
Monthly cost: $7,000-12,000
Total transaction cost: $42,000-72,000 (6 months)
What this includes:
- Enterprise-grade security and compliance
- High user capacity for multiple buyer teams
- Extensive storage for comprehensive documentation
- Advanced permission controls
- Detailed audit trails
- Dedicated account manager
- Priority support with SLAs
- Custom training for your team
Limitations to watch:
- Setup fees can add $1,000-2,000 upfront
- Multiple interested buyers require careful access management
- Extended exclusivity periods keep costs running
- Post-close access for warranties and reps adds months of fees
Scenario 5: PE firm with multiple portfolio companies
Deal characteristics: 3-5 concurrent data rooms, various transaction types, ongoing due diligence
Recommended plan: Enterprise with volume pricing
Monthly cost: $15,000-30,000+
Annual cost: $180,000-360,000+
What this includes:
- Multiple concurrent data rooms
- Unlimited or very high user limits
- Substantial storage across all rooms
- Centralized billing and management
- Dedicated account management team
- Custom workflows and templates
- API access for integrations
- Volume discounts negotiated
Limitations to watch:
- Costs scale with number of active transactions
- Each portfolio company process adds complexity
- Storage across multiple rooms adds up
- Annual commitments required for volume pricing
Cost comparison table:
Hidden cost multipliers:
Costs increase when you need:
- Additional users beyond plan limits ($50-100 per user adds up fast)
- Extended deal timelines (every extra month is full monthly cost)
- Multiple concurrent deals (typically need separate data rooms)
- Post-close access for warranties and reps (months of additional fees)
- Storage overages from extensive documentation
- Premium features like advanced analytics or API access
- Setup fees and custom training for complex transactions
What teams actually need
Most teams pay for features they don't use. Here's what actually matters for different deal types.
Seed fundraising: Keep it simple
Must-have features:
- Secure document storage and sharing
- Basic permission controls (investor access vs. company access)
- Simple analytics showing who viewed what
- Basic watermarking to protect documents
- Ability to add/remove investors easily
Nice-to-have features:
- Custom branding
- Q&A management
- Detailed engagement analytics
- Multiple user groups with different permissions
Skip these features:
- Advanced compliance tools (overkill for seed stage)
- API integrations
- SSO (you don't have enough users to need it)
- Dedicated account manager
- Custom training sessions
Recommended plan: Standard ($600-800/month)
You don't need enterprise features for a seed round. Basic security, simple tracking, and document protection are enough. Save the money.
Series A/B fundraising: Focus on investor tracking
Must-have features:
- Detailed analytics showing investor engagement
- Q&A management for due diligence questions
- Custom branding (looks more professional)
- Granular permission controls for different investor types
- Good search and indexing for larger document sets
- Reliable email notifications
Nice-to-have features:
- Advanced reporting and exports
- Integration with your CRM
- Dedicated support for setup help
- Custom watermarking per investor
Skip these features:
- SSO (still overkill unless institutional investors require it)
- Complex compliance certifications
- API access
- Multiple concurrent data rooms
Recommended plan: Professional ($2,000-2,500/month)
Analytics matter here because you need to know which investors are serious. Q&A management saves time. But you still don't need enterprise security features.
Growth stage and M&A: Security and compliance matter
Must-have features:
- Enterprise-grade security and encryption
- Detailed audit trails showing all activity
- Advanced permission controls with user groups
- SSO integration (institutional investors will ask for it)
- Compliance certifications (SOC 2, ISO, GDPR)
- Priority support with actual SLAs
- Redaction and document protection tools
- Comprehensive analytics and reporting
Nice-to-have features:
- API access for integrations
- Custom workflows and automation
- White-label branding
- Dedicated account manager
- Custom training for your team
Skip these features:
- Features you don't use (but at this price point, they're usually included)
Recommended plan: Enterprise (custom pricing, typically $7,000+/month)
At this stage, security isn't negotiable. Institutional investors and corporate acquirers have strict requirements. You need the compliance certifications and audit trails. Don't try to save money with a lower tier.
Decision framework:
Ask yourself:
How many people need access?
- Under 20 users: Standard works
- 20-50 users: Professional tier
- 50+ users or multiple buyer groups: Enterprise
How sensitive is your data?
- Standard docs (pitch decks, financials): Standard plan
- Confidential but not heavily regulated: Professional
- Highly confidential, regulated, or M&A: Enterprise only
How long will the process take?
- Under 3 months: Budget for basic tier
- 3-6 months: Plan for professional tier
- 6+ months: Enterprise, and negotiate annual pricing
What's your transaction size?
- Under $5M: Standard
- $5M-$20M: Professional
- $20M+: Enterprise
Do you need detailed analytics?
- Just basic tracking: Standard
- Need to see investor engagement patterns: Professional or higher
- Need comprehensive audit trails: Enterprise
The biggest mistake is paying for enterprise features when you're running a small fundraise. The second biggest is trying to save money on a large M&A deal with inadequate security.
What users say about Firmroom pricing
We reviewed user comments on G2, Capterra, and Reddit. Here's what actual customers say about Firmroom's pricing.
What users like
Simpler than legacy VDRs:
"Compared to what we paid for Intralinks on our last deal, Firmroom was at least 50% cheaper for similar features. Setup was faster too." — VP of Finance, G2
Transparent deal-based pricing:
"I appreciated that pricing was per deal, not per user. Made it easier to budget for our Series A without worrying about adding another investor." — Startup Founder, Capterra
Common pricing complaints
Lack of published pricing:
"Wish they just posted prices on the website. Having to contact sales and wait for a quote when you're trying to move fast is frustrating." — CFO, G2
User overages add up:
"Base price seemed reasonable but we ended up paying an extra $1,500 for additional users when we had more investors than expected in our data room." — Head of Corporate Development, Reddit
Storage limits feel tight:
"We hit the storage cap faster than expected with all our technical documentation. Overage fees felt expensive at $200 for an extra 10 GB." — CTO, G2
Costs continue after deal closes:
"Deal closed in month 4 but we needed to keep the data room active for reps and warranties. Ended up paying for 8 months total instead of the 4 we budgeted." — M&A Advisor, Capterra
No real free tier:
"They offer a 'trial' but it's really just a demo with a sales call. Would've been nice to test it ourselves before committing to a 3-month minimum." — Startup CEO, Reddit
Is Firmroom worth the cost?
User sentiment is mixed depending on deal size and alternative options.
Who finds it worth it: Teams doing Series A+ fundraising or M&A transactions appreciate that Firmroom costs less than legacy enterprise VDRs (Intralinks, Merrill, Datasite) while providing similar security features. For deals where investor confidence and audit trails matter, users say the cost is justified.
Who finds it overpriced: Seed-stage founders and small companies doing basic due diligence often feel Firmroom is overkill. Several users mentioned switching to simpler tools like DocSend or Notion for early fundraising because they didn't need VDR-level security and couldn't justify $2,000-3,000 for a simple deck share.
The consensus: Firmroom provides good value compared to legacy VDRs but feels expensive compared to modern document sharing tools. Worth it for serious fundraising and M&A, probably overkill for seed rounds and basic due diligence.
Firmroom vs alternatives: quick comparison
Here's how Firmroom pricing compares to similar tools. All prices for comparable plans.
Ellty - Free, Pro $24/user/month
- Unlimited pitch deck uploads and sharing on free plan
- Detailed analytics showing page-by-page engagement
- Real-time notifications when investors view decks
- Simple permission controls and password protection
- Works great for seed fundraising and investor updates
- Pro plan adds custom branding, longer video uploads, team collaboration
- Not a full VDR, but much simpler and cheaper for deck sharing
- Free tier: Unlimited decks, basic analytics, 10 GB storage
Best for: Seed fundraising, pitch deck sharing, investor updates, teams that don't need full VDR compliance
DocSend - $45-150/user/month
- Per-user pricing model, not per-deal
- Strong analytics and engagement tracking
- Document protection with watermarks and expiration
- Not built specifically for due diligence like VDRs
- More expensive than Ellty for basic deck sharing
- Advanced plan ($150/user) has VDR-like features
- Good middle ground between simple sharing and full VDR
Best for: Professional document sharing, investor communications, teams already using DocSend for sales
Carta Data Rooms - ~$500-1,000/month
- Built into Carta cap table platform
- Integrated with your existing cap table data
- Good analytics and investor management
- Only works if you're already on Carta
- Pricing similar to Firmroom but less transparent
- Strong integration benefits if you use Carta
Best for: Venture-backed companies already using Carta for cap table management
Datasite (Merrill) - $10,000+/month
- Enterprise VDR used by investment banks
- Extremely robust security and compliance
- Complex setup, steep learning curve
- Significantly more expensive than Firmroom
- Overkill for most startups
- Industry standard for large M&A
Best for: Large corporate M&A, investment banking, deals over $500M
Cost comparison for common scenarios:
For a Series A fundraise (4 months, 25 investors):
When Firmroom makes sense:
You need Firmroom or a similar VDR when:
- Raising Series A or later with institutional investors who expect VDR-level security
- Running an M&A process where audit trails and compliance matter
- Dealing with highly confidential information requiring advanced permissions
- Investors specifically ask for a VDR instead of DocSend
- You need detailed activity tracking and reporting for multiple stakeholders
- Security certifications (SOC 2, ISO) are required by your investors or acquirers
When alternatives make sense:
Use simpler tools when:
- Raising a seed round under $3M (Ellty or DocSend work fine)
- Sharing pitch decks and updates with investors (not full due diligence)
- Running basic due diligence without regulatory requirements
- Budget is tight and you don't need full VDR features
- You're already using Carta and can use their data rooms
- You need quick setup without sales calls and minimum commitments
Special offers and discounts
Firmroom doesn't publish discounts, but here's how to get the best deal if you choose them.
Current promotions: Firmroom occasionally runs promotions but they aren't publicly advertised. Ask sales about current offers when you get a quote.
How to save money:
Annual payment discount: If you know you'll need the data room for 6+ months, ask about annual pricing. Some users report 10-20% discounts for annual commitments, though Firmroom typically still bills monthly based on usage.
Startup/accelerator programs: Firmroom partners with some accelerators and venture networks. If you're part of Y Combinator, Techstars, or similar programs, ask if they have partner discounts. Some users report 15-25% off for accelerator-backed companies.
Educational pricing: Firmroom doesn't typically offer educational discounts since VDRs aren't commonly used in academic settings.
Non-profit discounts: Not widely advertised, but non-profits can sometimes negotiate reduced rates. Ask sales directly.
Free trial strategy:
Firmroom offers demos but not true self-service trials. Here's how to evaluate without committing:
- Request a demo and be specific about your use case (they'll tailor pricing)
- Ask for a test data room with sample documents to evaluate before signing
- Some users report getting 2-4 weeks of access to test before contract starts
- Be clear about your timeline and budget constraints upfront
- Test the interface thoroughly during demo period
- Compare quotes from 2-3 VDR providers to create negotiation leverage
Negotiation tips (for Enterprise):
If you're looking at enterprise pricing:
Get multiple quotes: Contact Firmroom, Caplinked, and Carta at minimum. Use quotes to negotiate.
Be specific about needs: "We need X users, Y GB storage, Z months" gets better pricing than vague inquiries.
Ask about volume pricing: If you have multiple deals or portfolio companies, negotiate package pricing.
Negotiate minimums: Try to reduce 3-month minimums to month-to-month if your timeline is uncertain.
Bundle services: If you need training or setup help, try to get it included rather than paying separately.
Time your negotiation: End of quarter (March, June, September, December) often yields better deals as sales teams close quotas.
Ask about overage rates upfront: Negotiate per-user and storage overage costs before signing, not when you hit limits.
Request cap on overages: Some users negotiate maximum monthly costs to avoid surprise bills.
How to calculate your true cost
Base price is just the start. Here's how to calculate what you'll actually pay for Firmroom.
Step 1: Base subscription
Estimated monthly rate: $_____ (get actual quote from sales)
Deal duration in months: _____ months
Base cost: $_____ × _____ months = $_____
Remember: Most deals take longer than planned. Add 1-2 months buffer to your estimate.
Step 2: Add-ons and extras
Additional users:
Expected users: _____
Users included in plan: _____
Additional users needed: _____
Cost per extra user: $50-100
User overages: _____ users × $_____ = $_____
Storage overages:
Expected document size: _____
GB Storage included: _____
GB Additional storage needed: _____ GB (Cost per 10 GB: $100-200)
Storage overages: _____ GB ÷ 10 × $_____ = $_____
Setup fees: One-time setup cost: $_____ (typically $0-2,000)
Premium features:
- Advanced analytics: $_____
- API access: $_____
- White labeling: $_____
- Other: $_____
Step 3: Implementation
Internal time:
- Setup and organization: 10-20 hours
- Document preparation and upload: 20-40 hours
- User training: 5-10 hours
- Ongoing management: 5 hours per month
- Total internal hours: _____ hours × your hourly cost = $_____
External help:
- Consultant/advisor setup help: $_____ (if needed)
- Legal review of documents: $_____ (often required anyway)
Step 4: Ongoing costs
Extended timeline costs: If deal extends 2 months: 2 × monthly rate = $_____
Post-close access: Months needed after close: _____ Monthly rate: $_____
Post-close cost: _____ × $_____ = $_____
Support and maintenance:
- Additional training: $_____
- Premium support: $_____
Total first-year cost:
Base subscription: $_____
User overages: $_____
Storage overages: $_____
Setup fees: $_____
Premium features: $_____
Implementation: $_____
Extended timeline: $_____
Post-close access: $_____
TOTAL: $_____
True monthly cost (amortized): Total cost ÷ months of use = $_____ per month
Hidden costs to remember:
Timeline extension: Every extra month costs full monthly rate. Series A deals average 4-5 months, not the 3 you initially plan.
User creep: You'll probably add 20-30% more users than initially estimated as due diligence deepens.
Storage underestimation: Technical companies often hit storage limits with code repos, customer data, and technical documentation.
Post-close costs: Warranty and representation periods mean you'll need data room access for 6-12 months after deal closes.
Multiple interested parties: If you're running an M&A process with multiple bidders, you may need separate data rooms or careful permission management (costs time and potentially money).
Integration costs: If you need API access or integrations with other tools, factor in both Firmroom's fees and development time.
Consultant costs: First-time users often hire consultants to structure data rooms properly ($2,000-10,000 depending on complexity).
Compare this to alternatives:
Run this same calculation for 2-3 alternatives:
- Ellty (much simpler calculation: users × $15/month)
- DocSend (users × $45-150/month)
- Carta Data Rooms (get quote)
Don't just compare base prices. Compare total all-in costs including overages, setup, and timeline extensions. A lower base price with expensive overages can cost more than a higher base price with everything included.
Switch to Ellty (simple alternative for pitch deck sharing)
Firmroom's VDR features are powerful but often overkill for early fundraising. If you're sharing pitch decks and tracking investor engagement, there's a simpler approach.
Ellty takes a different approach: unlimited pitch deck sharing with detailed analytics at a flat price. No per-deal fees, no hidden costs, no sales calls required.
Ellty pricing:
Ellty Free - $0
- Unlimited pitch deck uploads
- Share with unlimited investors
- Page-by-page analytics showing engagement
- Real-time notifications when decks are viewed
- Password protection and expiration dates
- 10 GB storage
- Basic branding customization
Best for: Seed fundraising, investor updates, early-stage companies testing investor interest
Ellty Pro - $24/user/month
- Everything in Free
- Unlimited storage
- Custom domain and white-label branding
- Advanced analytics and exports
- Video uploads (up to 500 MB)
- Team collaboration features
- Priority support
- Remove Ellty branding
Best for: Series A/B fundraising, professional investor communications, teams needing detailed engagement data
Side-by-side comparison: Firmroom vs Ellty
What you save with Ellty:
For a 10-person team running a 4-month Series A:
- Firmroom: $8,000-10,000 (4 months × ~$2,000-2,500)
- Ellty Pro: $600 (10 users × $15 × 4 months)
- Savings: $7,400-9,400 (93%)
For seed fundraising (single founder, 3 months):
- Firmroom: $1,800-2,400 (3 months × ~$600-800)
- Ellty Free: $0
- Savings: $1,800-2,400 (100%)
When Ellty makes sense:
Ellty works well when you're:
- Raising seed or Series A rounds (under $15M typically)
- Primarily sharing pitch decks and financial summaries, not full due diligence documents
- Tracking investor engagement to prioritize follow-ups
- Working with a tight budget and need predictable costs
- Want to set up quickly without sales calls or demos
- Sending investor updates and progress reports
- Testing investor interest before full due diligence
When to stick with Firmroom:
Use Firmroom or a similar VDR when:
- Institutional investors specifically require VDR-level security
- Running M&A process with strict audit trail requirements
- Managing complex permission structures for multiple buyer groups
- Need compliance certifications (SOC 2, ISO, GDPR)
- Sharing highly sensitive IP or regulated data
- Investors ask for a "proper data room" instead of deck sharing tools
- Dealing with full due diligence including legal docs, contracts, customer data
Migration is simple:
Switching from Firmroom (or trying Ellty first) takes minutes:
- Upload your pitch deck (PDF)
- Create a shareable link
- Share with investors
- Track who views what in real-time
- Get notified when investors engage
No setup fees, no sales calls, no minimum commitments. Try it free, upgrade to Pro if you need advanced features.
Quick answers
Does Firmroom have a free plan?
No. Firmroom doesn't offer a free plan. They provide demos through sales calls but not self-service free access. Some competitors like Ellty offer free tiers for pitch deck sharing if you need to test before buying.
Does Firmroom offer a free trial?
Not a true self-service trial. You need to contact sales for a demo. Some users report getting short test periods (2-4 weeks) to evaluate before signing a contract, but this isn't automatic. Ask sales about trial access when getting a quote.
Does Firmroom have monthly billing or only annual?
Firmroom typically bills monthly but requires minimum commitments (usually 1-3 months). Some enterprise customers negotiate annual contracts with discounts. You pay month-to-month but can't cancel immediately without fulfilling the minimum commitment.
What payment methods does Firmroom accept?
Firmroom accepts credit cards, ACH transfers, and wire transfers. Enterprise customers typically pay by invoice. Payment terms vary based on contract size and customer relationship.
Does Firmroom charge for implementation or onboarding?
Setup fees vary. Standard plans may include basic onboarding at no extra cost. Complex implementations with data migration or custom training can cost $500-2,000 additional. Ask about setup fees when getting a quote.
Can I cancel anytime?
Not exactly. Most Firmroom contracts have minimum commitments (typically 1-3 months). After the minimum period, you can typically cancel with 30 days notice. Enterprise contracts may have longer commitment periods. Read your contract carefully before signing.
Does Firmroom have an API?
Yes, but API access is typically limited to enterprise plans. You'll need to request API documentation and access through your account manager. Not available on standard or professional tiers.
Does Firmroom have a mobile app?
Firmroom offers mobile-responsive web access through browsers, but doesn't have dedicated iOS or Android apps. Users can access data rooms from mobile devices through web browsers.
Are there limits on storage or documents?
Yes. Each plan includes specific storage limits (typically 5-50 GB depending on tier). You can purchase additional storage but overage rates can be expensive ($100-200 per additional 10 GB). Number of documents isn't usually limited, just total storage size.
Do I need to pay per user or can I share one account?
Firmroom tracks users and charges based on plan limits. Most plans include a certain number of users (10-50 depending on tier). You can't share login credentials because activity tracking and audit trails require individual user accounts. Additional users beyond plan limits cost $50-100 per user per month.
What happens if I exceed my plan limits?
You'll be charged overage fees. Additional users typically cost $50-100 each per month. Storage overages cost around $100-200 per additional 10 GB. Firmroom will usually notify you before charging overages, but fees can add up quickly. Ask about overage rates before signing.
Does Firmroom offer refunds?
Refund policies aren't publicly disclosed and likely vary by contract. Most SaaS VDR providers don't offer refunds after setup and data upload. If you're within the first few days and haven't used the service, you might negotiate a refund. Read the contract terms carefully and ask about refund policies before committing.
