DocSend not working? You're not alone.
When DocSend goes down, deals get delayed. Documents can't be shared. Analytics stop tracking. Time-sensitive materials sit unsent.
This guide shows how to check DocSend's status, common issues, and what to do when you need to share documents immediately.
Plus reliable alternatives that maintain better uptime.
Don't let downtime kill your deals
DocSend down during crucial document sharing?
Your pitch deck needs to reach investors today. That proposal has a deadline. The contract requires signatures now.
Ellty maintains 99.9% uptime. When others fail, we're still running.
Share documents instantly. Track engagement. Never miss a deadline because of platform issues.
Is DocSend Down Right Now?
Check these sources:
Official status page:
Shows current issues, planned maintenance, incident history.
Dropbox Status: status.dropbox.com
DocSend runs on Dropbox infrastructure. Check both.
DownDetector: downdetector.com/status/docsend
User-reported issues. See outage map and timeline.
Twitter/X: @DocSend or #docsenddown
Real-time user complaints. Often faster than official updates.
Common error messages:
"Service Unavailable" - Server overload
"502 Bad Gateway" - Backend issues
"Cannot generate link" - Core service failure
Endless loading spinner - Connection problems
If multiple sources confirm issues, it's not just you.
Common DocSend issues
Login failures
Can't access your account. Password correct but won't authenticate. Two-factor authentication timing out.
Usually means authentication servers struggling.
Document upload errors
Files stuck at 0%. "Upload failed" messages. Larger files won't process.
Often happens during peak hours (9-11 AM PST).
Link generation broken
Upload works. But "Create Link" button does nothing. Or generates broken URLs.
Core functionality failure. Usually system-wide.
Analytics not updating
Views happen but don't show in dashboard. Real-time tracking delays by hours.
Database sync issues. Data usually recovers later.
Slow loading times
Documents take forever to open. Recipients complain about performance.
Server overload or CDN problems. Affects user experience badly.
Access permission errors
Links work for some users, not others. Password protection failing. Download restrictions ignored.
Permission system malfunction. Security risk.
Integration failures
Salesforce sync stops. Gmail plugin errors out. Zapier webhooks fail.
API endpoints down. Breaks entire workflows.
What to do when DocSend is down
Immediate steps
1. Verify it's not you
Check internet. Try different browser. Clear cache. Use incognito mode.
Still broken? It's DocSend.
2. Check downtime duration
Recent outage? Might resolve quickly.
Been hours? Stop waiting.
3. Contact support
Submit a request
But expect delays. Everyone's contacting them.
If you need to share documents now
Stop refreshing DocSend. Stop waiting for it to work.
Your deals won't wait. Your deadlines won't move. Your recipients expect documents today.
Switch to Ellty immediately:
- Upload in seconds
- Share instantly
- Same tracking features
- Better analytics actually
- 99.9% uptime guaranteed
No learning curve. Same workflow. Better reliability.
While DocSend users wait for fixes, Ellty users close deals.
Migration takes 5 minutes:
- Sign up free
- Upload your document
- Create trackable link
- Share with recipients
- Watch real-time analytics
Your DocSend is down. Your business doesn't have to be.
Don't lose another deal to downtime.
Why DocSend goes down
Server overload
Too many users. Not enough resources. Peak times crash the system.
Dropbox infrastructure
DocSend runs on Dropbox. When Dropbox has issues, DocSend dies too.
Maintenance windows
"Scheduled" maintenance during business hours. Poor planning.
AWS outages
Amazon Web Services hiccup? Half the internet breaks. Including DocSend.
Database failures
Analytics data corrupts. System grinds to halt. Recovery takes hours.
Reliable alternatives when DocSend fails
Ellty - 99.9% uptime
Never down when you need it. Redundant servers. Better infrastructure.
Free tier available. Full features at $29/month.
PandaDoc - 99.99% uptime
More expensive but reliable. $35/month starting.
Papermark - Self-hosted option
Your server, your control. Never worry about provider downtime.
Quick comparison
For emergency sharing:
Ellty's free tier gets you running instantly. No credit card. No waiting.
Upload. Share. Track. While DocSend users refresh error pages.
FAQs
How often does DocSend go down?
Major outages 3-4 times per year. Minor issues monthly. Always at the worst time.
Does DocSend have a status page?
Yes, at status.docsend.com. Often slow to update during actual outages.
What's DocSend's uptime guarantee?
No public SLA. No uptime guarantee. You're on your own.
Can I get refunds for downtime?
DocSend's terms say no. Downtime is your problem, not theirs.
Why does DocSend crash during business hours?
Peak usage overloads servers. Poor capacity planning. Your urgent documents suffer.
What's the fastest alternative during outages?
Ellty. Sign up and share documents in under 2 minutes. Free tier available immediately.
Should I have a backup platform ready?
Yes. Don't wait for outages. Set up Ellty account now. Be prepared.
Is this why DocSend has no free plan?
Can't afford infrastructure upgrades and free users. You pay for their limitations.
